Privacy Policy

 

This Privacy Policy governs the manner in which zuludesk.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://zuludesk.com website (“Site.”) By viewing, accessing, using or browsing the Site, or by registering as a member of the Service (as defined herein), you agree to this privacy policy and the Terms of Use of said web property as a binding legal agreement between you and zuludesk.com, without limitation or qualification. This web property is located in or near Westerbracht 2, 7821 CH, Emmen, Netherlands. Please refer to the terms & conditions of this web property for additional information, all inclusive, herein. This website is a online distance learning, student and teacher educational site. Implemented in the terms & conditions are the ZuluDesk Teacher application (an APP for teachers) and ZuluDesk Management System (a tool for the IT department in a school.)

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

zuludesk.com keeps track of non-personally identifiable information such as the IP address of the user’s computer, time of access, browser type and files downloaded to gather usage statistics for its web site. IP addresses are not associated with other information about a user, but only indicate general visitor navigation patterns. zuludesk.com website has embedded tags that allow some third party entities such as Quantcast and Google Analytics to collect non-personally identifiable usage statistics. zuludesk.com does not collect personal information through our website other than what is supplied to us on a voluntary basis or open source clause. Images are not collected and will not be used for any purpose. You must be 18 years of age to make any contractual purchases of this web property without the expressed or implied permission from zuludesk.com owners/operators, representatives and or agents, thereof.

Submission and Processing of Information

When you subscribe or sign up to the Website and/or the Service, zuludesk.com may ask you for certain personally identifiable information. This personally identifiable information may include information that can be used to identify or contact you, such as your name, email address, mailing address and telephone number (“Personal Information.”) You must agree to the terms & conditions of this website before making any comments or leaving any reviews on any posting.

If a User elects to subscribe for the Service or access one of our other fee-based services, the Personal Information of that User may also include certain financial information such as debit or credit card information provided by that User. Each User has no standing in making any decisions, herein. A User is considered a consumer of products/services only.

By registering, or engaging in any other kind of activity or transaction that uses financial information on the Website, you consent to our providing your financial information to our service providers and to such third parties as we determine necessary to support and process your activities and transactions, as well as to your debit or credit card issuer for their purposes. These third parties may include the debit/credit card companies, data processing companies and banking institutions used to process and support your transaction or activity.

In addition, the Website automatically collects anonymous information about Users. For example, the Website automatically gathers a User’s Internet Protocol address, which Internet Service Provider the User utilizes, statistics about how Users navigate through and use the Website, and information gathered through the use of a device known as a “cookie”. Cookies are small pieces of removable data that are stored by the web browser on your computer, mobile phone or other device that identifies your computer, mobile phone or other device when you visit the Website. We use cookies to improve the Website and the services available to you.

Cookies enable us:

  • To estimate our audience size and usage pattern;
  • To store information about your preferences, and so allow us to customize the website according to your individual interests;
  • To speed up your searches; and
  • To recognize you when you return to our website.

The Company also compiles statistics that track the usage of the website. These statistics are used for internal purposes only and contain no Personal Information.

User Postings

Except as otherwise expressly described in this Privacy Policy, this policy only addresses the use and disclosure of Personal Information and other information we collect from you. In the course of your use of the Website or Service, including when you create a profile on the Website, you may elect to post or otherwise disclose information about yourself and others, which may include Personal Information or other personally identifiable information. You may also elect to communicate with others or upload content such as photographs. Such postings are governed by our Terms of Use. Whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected or used by others. Such postings may also appear on other websites or when searches are executed on the subject of your posting.

Furthermore, although zuludesk.com restricts access to portions of the Website to members of the Service, since the Service is offered through and accessible through a number of other websites in addition to the Website, any information that you post to the Website for access by members of the Website may be searchable and available to users of the Service who access it via different websites from the Website. You may also receive unsolicited messages from other parties as a result of such disclosure. Such activities are beyond the control of zuludesk.com and this Privacy Policy. You should therefore exercise discretion and extreme caution when disclosing any Personal Information or other information when using the Website or the Service.

Third Party Websites

The Website may contain links to other websites. zuludesk.com is not responsible for the privacy practices of such websites. It is the User’s responsibility to review the privacy policies at those websites to confirm that they are acceptable prior to use. A link does not constitute an endorsement of the content, viewpoint or accuracy of such websites.

Marketing Communications

If you have used the Website before, it is possible that zuludesk.com has data about you already and it is being used to contact you about offers, events, items or related activities. If you are an existing customer, zuludesk.com will continue to keep you informed unless you revoke your consent via the procedures set forth below.

If you are a new customer, zuludesk.com will give you the choice (for example, once you have subscribed or signed up) whether or not you want to receive emails regarding future offers, events and new services or related activities. zuludesk.com will not bombard you with emails, but zuludesk.com, with your consent, would like to keep you informed of any developments on the Website.

zuludesk.com does not sell, trade or rent Personal Information of Users to other companies and partners but from time to time may want to share Personal Information (other than credit card information) of any User with affiliates of zuludesk.com and with other carefully selected companies that zuludesk.com believes offer services and products that would potentially be of interest to that User. In no event will the Company share any credit card information of any User.

zuludesk.com will not send you any marketing emails or share your Personal Information with third parties for marketing purposes unless you give your consent or you have given it already. If you wish to receive this information, on the “My Settings” page please select “On” next to the option to receive “Relevant information from zuludesk.com and selected third parties” and click the “Save my settings” button.

If you have consented to receive such information, you may always revoke that consent at any time by changing your settings at the Website or exercising the “unsubscribe” option in any emails you get from us or from our marketing partners.

Confidentiality and Security of Personal Information

Transmission of data and information via the Website is not a secure or encrypted transmission method for sending your Personal Information, unless otherwise indicated on the Website. Accordingly, your attention is drawn to the fact that any information and personal data carried over the Internet is not secure. Personal Information may be intercepted, lost, redirected, corrupted, changed and accessed by other people.

Nevertheless, zuludesk.com is committed to using all reasonable efforts to protect Personal Information collected through the Website against unauthorized access, use or disclosure. Consequently, we limit employees’ access to Personal Information collected through the Website to only those employees who need access to the information in the performance of their official duties.

Employees who have access to this information are required to follow appropriate procedures in connection with any disclosures of Personal Information. The Company protects any debit or credit card information provided by the User by revealing only the last four digits of a User’s debit/credit card number when confirming a subscription or order, but is required to transmit the entire debit/credit card number to its debit/credit card processor during processing.

In addition, we set strict security standards to prevent any unauthorized access to your Personal Information once we have received it and wherever possible we will use adequate security software and working procedures to ensure the security of your personal data. To prevent unauthorized access, maintain accuracy, and ensure proper use of Personal Information, we have employed physical, electronic, and managerial processes to safeguard and secure the Personal Information we collect online. These measures include limiting the number of people who have physical access to zuludesk.com database servers, as well as electronic security systems and password protections which guard against unauthorized access.

Disclosure of Personal Information

We may disclose your Personal Information to any member of our group, which means our subsidiaries and our ultimate holding company and its subsidiaries. We may disclose your Personal Information to third parties if you have consented to such disclosure. In addition, we may disclose or provide access to your Personal Information to third parties without your consent:

if we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets;
if zuludesk.com or substantially all of its assets are acquired by a third party, in which case Personal Information held by it about its customers will, in most instances, be one of the transferred assets;
if we ask a third party to carry out data analysis, cleansing and/or market research on our behalf;
for the purpose of validating the identity of the user and/or conducting background checks; or
if we have a good faith belief that we are under a duty to disclose or share your personal data in order to comply with any legal obligation (such as in connection with a law enforcement request, judicial proceeding, court order or legal process), or in order to enforce or apply our policy or to protect the rights, property, or safety of zuludesk.com , our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Changes to Personal Information

It is both in our interest and yours to store and process accurate Personal Information. If the Personal Information we hold about you is inaccurate in any way, where appropriate, you may have your Personal Information corrected by us on request. Please contact us to update any of your Personal Information by addressing our customer support team.

Children’s Online Privacy

It is important to zuludesk.com that parents and guardians have control over what information is collected from their children online and how such information is or may be used. The Children’s Online Privacy Protection Act of 1998 (“COPPA”) imposes restrictions on commercial websites, including ours. It is our policy to be compliant with the requirements of COPPA and not to solicit or collect information about or from children age 13 and under.

Beyond the requirements of COPPA, we require that individuals be age 18 or over to register as a member of the Service and thus it is our policy not to solicit or collect information about or from anyone under the age of 18. Users are cautioned, however, that absent a clear indication an online communication has been submitted by a person under age 18, the collection of Personal Information submitted to the Website will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or state law, be subject to public access.

In the event that zuludesk.com receives an online communication clearly indicating that it has been submitted by a person under the age of 18, under no circumstances will any Personal Information be published on the Website, be used for a purpose not intended by its sender or shared with third parties.

If you or your company would like more information about COPPA, please visit the Federal Trade Commission’s official COPPA page at www.ftc.gov.

Changes to this Privacy Policy and Transfers of Ownership

You agree that if we transfer ownership or management of the Website or zuludesk.com to a third party we may also transfer your Personal Information and any other data or information you have provided to us to such third party, provided such third party agrees to observe this Privacy Policy. zuludesk.com may change this Privacy Policy from time to time to accurately reflect how we gather and manage User information.

We will post any changes to this Privacy Policy on the Website and, where appropriate and practicable, notify you by e-mail. All changes to the Privacy Policy will be effective upon posting to the Website. Please be sure to regularly check our Privacy Policy before using the Website. Continued use of the Website shall indicate your acceptance of any changes to this Privacy Policy.

Disclaimer

The information provided in this Privacy Policy should not be construed as giving business, legal or other advice, or warranting as fail proof the integrity and security of information provided through this Website. While all reasonable attempts are made to provide accurate, current and reliable information, zuludesk.com recognizes the possibility of human and/or mechanical error and the possibility that Users of the Site and other third parties may provide and/or publish information, graphics and images on the Site that are false, misleading, or inaccurate.

Therefore, zuludesk.com makes no representations as to the accuracy, completeness, currency or suitability of the information provided on this Website, and denies any expressed or implied warranty as to the same. For further disclaimers and limitations of liability of zuludesk.com regarding your use of the Website and Service, see its Terms of Use.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

zuludesk.com collects and uses Users personal information for the following purposes:

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Mobile Application collection

We receive and store certain types of usage information whenever you interact with the Services; this information is not Personal Information or Children’s Personal Information. For example, zuludesk.com automatically receives and records information on our server logs from your browser including your IP address, zuludesk.com cookie information, and the page you requested. We also record the details of your activity on the Services, and the number and frequency of visitors to our site and its components. When you download our Mobile Application, we automatically collect information on the type of device, name and version of the operating system, name and version of the application, whether the currently logged in user is a teacher, student, or other user type, the numerical mobile device user ID, as well as actions performed by the user in accessing the Mobile Application (“Mobile Usage Information,” which is considered part of “usage information” as described above). However, we do not ask you for, access or track any geographic-location-based information from your mobile device (i.e., any information regarding where your mobile device is located on the globe at a particular time) at any time while downloading or using our Mobile Applications. For clarity, this does not prevent us from asking you what school you are affiliated with.

We also use mobile analytics software to allow us to better understand the functionality of our Mobile Application and Mobile Site on your phone. This software may record information such as how often you use the Mobile Application, the events that occur within the Mobile Application, aggregated usage information, performance data, and where the application was downloaded from; this information is considered Mobile Usage Information. Cookies are alphanumeric identifiers that we transfer to your computer or mobile device to enable our systems to recognize your computer or device and tell us how and when pages in our site are visited and by how many people. zuludesk.com cookies do not collect Personal Information or Children’s Personal Information, and we do not combine the general information collected through cookies with other Personal Information.

Children’s Personal Information to tell us who you are or what your user name or email address is. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because you may not be able to log in or use many of the Services’ most attractive features without cookies enabled. Our partners, affiliates, and service providers may also transmit cookies to your computer or device, to help provide you with an optimal online experience.

For example, if you are playing a learning game offered by a Publisher, that Publisher may transmit cookies to you, allowing you to save your game history. The use of cookies by third parties is not covered by this Privacy Policy and we do not have access or control over such cookies. The Services may also contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how the Services are used.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing.

These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms & conditions and policies.

 

Compliance with children’s online privacy protection act

zuludesk.com understands Google along with all other web browsers must adhere to any and all laws, of any and all States with the United States, Internationally, specifically the Netherlands and abroad when anyone under the age of 18 years old is involved. zuludesk.com is law compliant. zuludesk.com does not hire children to perform any work on this web property or for the company itself. Children are not allowed to peruse, join, read, write or co-join this website.

Children is defined as a person under the age of 18 years age, no matter if they are emancipated or not, or they are the ward of court jurisdictions. Children are not allowed to contract, therefore, may not purchase services and or products from zuludesk.com.

Changes to this privacy policy

zuludesk.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy and terms & conditions periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at our customer support division or legal department by emailing our customer support team. Remember, if you identify a copyright infringement please notify our legal department immediately.

International Users

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. zuludesk.com abides by the “safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.

Please note that personal information, including the information provided when using iCloud, you must abide by Apple.com® rules and policies, if you are going to upload information to iCloud. Our terms and conditions are clear, if you have any questions please contact our customer support team for clarification. We are located in the Netherlands and are an online web property, internationally, therefore, please read your local state, federal government laws.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to zuludesk.com, owners, and employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about zuludesk.com’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact our customer support team. All such communications are examined and replies issued where appropriate as soon as possible. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

zuludesk.com may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy, if possible, otherwise please read our policy regularly.

Name of contact : Zulu Education Products BV
Business address : Westerbracht 2, 7821 CH, Emmen, The Netherlands
E-mail : [email protected]

This document was last updated on April 6, 2016